{"id":1725,"date":"2026-06-04T08:51:13","date_gmt":"2026-06-04T08:51:13","guid":{"rendered":"https:\/\/meetid.se\/support\/"},"modified":"2026-06-10T11:53:10","modified_gmt":"2026-06-10T11:53:10","slug":"support","status":"publish","type":"page","link":"https:\/\/meetid.se\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:center bottom;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:70px;--awb-padding-top-medium:30px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;--awb-bg-color:rgba(255,255,255,0);--awb-bg-color-hover:rgba(255,255,255,0);--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:15px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:15px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:1;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top:20px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left md-text-align-center sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;text-transform:none;--fontSize:32;--minFontSize:32;line-height:1.25;\"><h2 style=\"text-align: left;\"><strong>Support<\/strong><\/h2><\/h3><\/div><div class=\"fusion-text fusion-text-1\"><p class=\"isSelectedEnd\">Our support team is available Monday to Friday, 08:00\u201317:00.<\/p>\n<p class=\"isSelectedEnd\">Our virtual agent is available 24\/7. If the matter cannot be resolved by the virtual agent, the conversation will be transferred to a human support agent during our staffed support hours. <\/p>\n<\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type open-zoom-agent\" style=\"--awb-margin-top:16px;\" target=\"_self\" href=\"https:\/\/meetid.se\/en\/?page_id=1725#zoom-agent\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Start live chat<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:15px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:50px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-space-evenly fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"2560\" height=\"1804\" title=\"meetid-support\" src=\"\/wp-content\/uploads\/2026\/06\/meetid-support-scaled.png\" data-orig-src=\"\/wp-content\/uploads\/2026\/06\/meetid-support-scaled.png\" alt class=\"lazyload img-responsive wp-image-1726\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%272560%27%20height%3D%271804%27%20viewBox%3D%270%200%202560%201804%27%3E%3Crect%20width%3D%272560%27%20height%3D%271804%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"\/wp-content\/uploads\/2026\/06\/meetid-support-200x141.png 200w, \/wp-content\/uploads\/2026\/06\/meetid-support-400x282.png 400w, \/wp-content\/uploads\/2026\/06\/meetid-support-600x423.png 600w, \/wp-content\/uploads\/2026\/06\/meetid-support-800x564.png 800w, \/wp-content\/uploads\/2026\/06\/meetid-support-1200x846.png 1200w, \/wp-content\/uploads\/2026\/06\/meetid-support-scaled.png 2560w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 950px) 100vw, (max-width: 715px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:center bottom;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:70px;--awb-padding-top-medium:30px;--awb-background-color:#f4f6f8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-padding-top:20px;--awb-padding-right:30px;--awb-padding-left:30px;--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:15px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:50px;--awb-spacing-left-large:3.2%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-space-evenly fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left md-text-align-center sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;text-transform:none;--fontSize:32;--minFontSize:32;line-height:1.25;\"><h3><strong>Create support ticket<\/strong><\/h3><\/h3><\/div><div class=\"fusion-text fusion-text-2\"><p class=\"isSelectedEnd\">For less urgent matters, you can create a support ticket via email.<\/p>\n<p class=\"isSelectedEnd\">When contacting us, please include:<\/p>\n<ul data-spread=\"false\">\n<li>Your name and company<\/li>\n<li>Your email address<\/li>\n<li>A brief description of the issue<\/li>\n<li>The affected account or user<\/li>\n<li>Relevant screenshots, error messages, or meeting details, if available<\/li>\n<\/ul>\n<p>You are also welcome to call support at +46 10 330 03 31.<\/p>\n<\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--awb-margin-top:16px;\" target=\"_self\" href=\"mailto:support@meetid.se\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Create support ticket<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_2_5 2_5 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:30px;--awb-padding-right:40px;--awb-padding-bottom:30px;--awb-padding-left:40px;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:15px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:15px;--awb-spacing-left-large:4.8%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><h3><strong>Contact<\/strong><\/h3>\n<p>Send email: <a href=\"mailto:support@meetid.se\">support@meetid.se<\/a><br \/>\nPhone: +46 10 330 03 31 <\/p>\n<p>An initial response from our support team will be provided within one business day at the latest during staffed support hours.<\/p>\n<p>Cases submitted via email are normally answered the same business day.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:center bottom;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-border-sizes-left:0px;--awb-border-sizes-right:0px;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:70px;--awb-padding-top-medium:30px;--awb-background-color:#ffffff;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;--awb-bg-color:rgba(255,255,255,0);--awb-bg-color-hover:rgba(255,255,255,0);--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:15px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:15px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:1;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left md-text-align-center sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;text-transform:none;--fontSize:32;--minFontSize:32;line-height:1.25;\"><h2 style=\"text-align: left;\"><strong>Knowledge base<\/strong><\/h2><\/h3><\/div><div class=\"fusion-text fusion-text-4\"><p>For other questions, please refer to our knowledge base, where you will find guides, answers to frequently asked questions, and troubleshooting help.<\/p>\n<\/div><div style=\"text-align:left;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-3 fusion-button-default-span fusion-button-default-type\" style=\"--awb-margin-top:16px;\" target=\"_self\" href=\"https:\/\/meetid.se\/en\/?page_id=1691\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Knowledge base<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"content-type":"","footnotes":""},"class_list":["post-1725","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/meetid.se\/en\/wp-json\/wp\/v2\/pages\/1725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/meetid.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/meetid.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/meetid.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/meetid.se\/en\/wp-json\/wp\/v2\/comments?post=1725"}],"version-history":[{"count":3,"href":"https:\/\/meetid.se\/en\/wp-json\/wp\/v2\/pages\/1725\/revisions"}],"predecessor-version":[{"id":1735,"href":"https:\/\/meetid.se\/en\/wp-json\/wp\/v2\/pages\/1725\/revisions\/1735"}],"wp:attachment":[{"href":"https:\/\/meetid.se\/en\/wp-json\/wp\/v2\/media?parent=1725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}